Risk for Change mApp Solution 1.0

The Risk for Change mApp® Solution provides functionality that allows you to evaluate the risk level of a Change Request using a Risk Assessment with defined thresholds.

This is a Cherwell Labs mApp Solution. Functionality, testing, and documentation are limited or incomplete. Cherwell support is not provided for this mApp Solution, so install it at your own risk on a test environment before installing it on a production system.

Platform Version Requirements: Tested on CSM 5.0.0

Out-of-the-Box Content Version Requirements: Tested on CSM 5.0.0; localized content not supported.

Prerequisite Requirements: None


In CSM, Risk Assessment is a Supporting Object. The Risk Assessment Form has two sections, including Risk Questionnaire and Risk Chart.

Users evaluate a Change Request using the Risk Questionnaire by answering questions related to Service Delivery Risks and Service Disruption Risks. As the User progresses through the questionnaire, Risk Weight definitions calculate the risk level, and then auto-populate the Risk Chart using low, medium, high, and extreme risk levels.

Risk Weight is a Lookup Object that allows Users to define Risk Assessment properties (including categories, subcategories, point allocation, etc.) using Table Management.

Risk Assessment

How the mApp Solution Works

CSM provides Risk for Change as a mApp Solution so that Users can easily incorporate risk assessment functionality into their existing CSM system. Download the mApp Solution from the Cherwell mApp Exchange. Use the Apply mApp wizard to apply the mApp Solution to your CSM system. The Apply mApp wizard generates a Blueprint, which can then be viewed and published to a test or Live system to commit the changes.

The mApp Solution includes the following items:

Item Category


Typical Merge Action

Business Object


BusObID, Risk Assessment, Risk Weight Import
Change Request Merge
One-Step Action Advanced Decrement, Advanced Increment, Clear Temp Fields, Create Risk Assessment, Edit Questionnaire, Exit Questionnaire, Go to Risk Assessment, Lock Assessment, Set Change Fields, Set Temp Fields Import
Expression Numerous Import
Custom View Portal Default Don't Change
Widget Change Risk Levels Import
  • Import: Add new item.
  • Overwrite: Replace target item.
  • Merge: Merge differences.
  • Don't Change: Referenced by the mApp Solution, but not altered in any way. The mApp Solution includes the definition for informational purposes only (the definition is not imported into the target system).

Related Reading

  • About Change Requests
  • About mApp Solutions

Apply the mApp Solution

To apply the mApp Solution, perform the following high-level steps:

  1. Review the recommendations and considerations for applying mApp Solutions. For more information, see Considerations for Applying mApp Solutions.
  2. Extract the mApp Solution .zip file to a location that can be accessed by CSM.
  3. In CSM Administrator, use the Apply mApp Wizard to apply the mApp Solution. For more information, see Apply a mApp Solution. Select the topic that matches your version of CSM.

Configure the mApp Solution

After applying the mApp Solution, perform the following high-level steps to configure the mApp Solution:

  1. Add Form Controls to Change Request Forms.
  2. (Optional) Edit existing Risk Assessment properties.

Steps to Use the mApp Solution in the Desktop Client

To use the mApp Solution in the Desktop Client, perform the following steps:

  1. Create a Risk Assessment for a Change Request.