Skills Management mApp Solution 1.0
Use the Skills Management mApp® Solution to create skills and link them to users.
Platform Version Requirements: Tested on CSM 10.0.0
Content Version Requirements: Tested on CSM 10.0.0
This mApp Solution is available in the following languages:
The Skills Management mApp Solution allows administrators or managers to create skills and link them to users. Use the Skills module to easily identify skills across an organization to assist with the automatic identification of qualified technicians for Incidents and Service Requests. Some benefits of using this mApp Solution include decreased assignment time for new tickets, cross-departmental collaboration, auto assignment of tickets based on skills, enhanced visibility of Subject Matter Experts (SMEs), and assistance with internal recruitment processes.
Examples of skills included are:
- Application Development
- Contract Management
- Desktop Support
- Foreign Languages
- Information Security
Apply the mApp Solution
To apply the mApp Solution:
- Review the recommendations and considerations for applying mApp Solutions. For more information, see Considerations for Applying mApp Solutions.
- Extract the mApp Solution .zip file to a location that can be accessed by CSM.
- In CSM Administrator, use the Apply mApp Wizard to apply the mApp Solution. For more information, see Apply a mApp Solution. Select the topic that matches your version of CSM.
For 10.2.0 content versions and later, before you publish the Blueprint, delete the Index IncidentService on Service.
See Define Database Properties for a Business Object.
For a list of items included in the mApp Solution, see Skills Management mApp Solution Items.
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