Create a Queue

Use the Queue Properties window (accessed from within the Queue Manager) to create a Queue.

When you create a Queue, you define:

  • General properties: Name, description, Queued Object (example: Incident), Priority Field, and Queue checkout order.
  • Behavior properties: Queue limits, behavior, and record ownership transfers.
  • History properties: Queue History Journal settings.

To create a Queue:

  1. Open the Queue Manager.
  2. Select a scope and subfolder (if needed).
  3. Select a Business Object association, if applicable.

  4. Select Create New.
  5. Define the following:
    1. General properties.
    2. Behavior properties.
    3. History properties.
  6. Select Save.