Configuring Rich Text

To configure Rich Text in CSM Administrator:

  1. Configure Global Rich Text Settings (System Settings in CSM Administrator): Defines how images (example: Embedded screenshots) are stored and displayed in Rich Text Fields, including file types and size limits.
  2. Enable specific Business Object Fields to use Rich Text.
  3. Define Rich Text settings for the E-mail and Event Monitor (EEM): So that rich content from incoming e-mails is preserved and attached to Business Objects.