Run the Health Check Tool and select the Select None check box or any rule. This rule gives you a high-level overview of your system.
Good to Know
- You may be asked to provide some of this information if you contact Cherwell Support.
- Select the Select None check box or any of the rules when you Run the Health Check Tool.
You see the System Information results as part of the basic checks in the report.
- Connection shows you the type of connection (2 tier/3 tier) used to run the test.
If the connection is 3-tier, the Cherwell Application Server version is shown and it should match the CSM version shown above.
- Check that the System Environment value is Production.