Install the Trusted Agent Server

The Trusted Agent Server is installed on the same network as the private resource to which it connects. For example, if you want to use Trusted Agent for LDAP authentication, install the Trusted Agent Server on the same network as your directory service.

Good to Know:

  • This task applies to on-premises and SaaS customers.

  • The Trusted Agent Server cannot be installed on the same server as the Scheduling microservice provided by the Cherwell Service Host; this will break communication with Overwatch.

To install the Trusted Agent Server:

  1. Open the Cherwell Installer.
  2. In the Trusted Agent section, select Install.
    The Cherwell Trusted Agent Server Setup window opens.
  3. Select Install.
    The Trusted Agents Server Setup Wizard opens.

    You can also install the Trusted Agent Server from the Cherwell Disk Image folder. Open the Utilities folder and double-click the Cherwell Trusted Agents Server.exe file.

  4. Select Next.
  5. Select I accept the terms in the license agreement.
  6. Select a custom installation location or select Next to use the default location.
  7. Select Install.
    The Cherwell Configuration Manager launches.
  8. In the Cherwell Configuration Manager, select the Start button. On the Enable Trusted Agent Auto Update screen, Enable Auto Update is enabled by default. If you don't want the autoupdater service to check for new versions of the Trusted Agent server, clear the checkbox. Use the Server Manager to configure the Auto Update Service.
  9. Select Finish.