Trusted Agent Logging
Extensive and detailed logging is available for Trusted Agent connectivity and operations, including activities that occur on CSM servers, Trusted Agent Hubs, and Trusted Agents.
Logging can be configured to go to the Windows event log, files, or to a Splunk server. For best results, log debug messages to a file or to Splunk rather than to the Windows Event Log because CSM generates many messages when debug logging is enabled.
The logging information collected is determined by the service/server with logging enabled.
|Detailed logging information for:||Then enable logging for:||Location|
|Trusted Agent Hub||Browser Client
When using file logging:
|Cherwell Server Manager
on the Trusted Agent Hub.
Cherwell performs this task for SaaS customers.
|Trusted Agent||Trusted Agent Server, Cherwell Application Server||Cherwell Server Manager
on each Trusted Agent server and on the main
The Trusted Agent Service logs messages through the Cherwell Application Server on the main CSM server, in addition to logging on its own server.
Detailed logging is available on the Trusted Agent server when enabled. Warning and Above logging for the Trusted Agent Service is also available on the main CSM server if logging is enabled for the main Cherwell Application Server at the Warning and Above level or higher.
When logging is enabled on the Trusted Agent server, it can take up to 60 seconds for messages to be seen and delivered to the Cherwell Application Server.
This information applies to both on-premises and SaaS customers.
|Initiation of Trusted Agent operations from CSM servers||Application Server or Cherwell Service Host||Cherwell Server Manager.|
|Manual Active Directory or external data imports from CSM Administrator.||Client-side logging.||Logging configured in the CSM Desktop Client applies to CSM Administrator. For more information, see Configure User General Settings|
Set log levels for selected log types:
|Log to||Option description|
|Event log|| Log level: |
To see email success and failure messages, choose Info and above or Debug and above.
|Splunk||Writes the logs to a Splunk server. You must configure Spunk logging for logging to Splunk.|