Verify that a Trusted Agent Hub is Operational
When enabled and operational, a Trusted Agent Hub responds with a message at a relative
URL:/SignalR/Hubs. If you do not receive this file when you access this URL, the Trusted Agent Hub is not operational.
For example, if your CSM Browser Client is accessible at this URL:
The Trusted Agent Hub uses this URL:
This URL responds with a message similar to this example:
To fix this issue:
- Verify that Trusted Agent is enabled in the Cherwell Server Manager.
For SaaS customers, Cherwell Support must perform this step.
- Restart Internet Information Services (IIS) or the CSM Browser Client web application.