Tips for Using Google Analytics with CSM
Use these tips for using Google Analytics with CSM.
Google Analytics is a powerful tool for tracking, reporting, and analyzing data from web sites. This topic provides a few tips for using Google Analytics with CSM. For detailed guidance, refer to the Google Analytics documentation.
Use Views to Segregate Site Data
Depending on your reporting needs, you may choose to create views in Google Analytics for each Portal site. This enables you to easily see tracking information specific to each Portal site.
For example, you can create a view to track data for the Portal IT site. You can see page views for all pages for that site for a specific time period or you can filter the list of pages to specific areas, such as the Service Catalog.
Tracking User Interactions
Events differ from page views because they provide data on how users interact with your Portal. For example, you can use events to learn which Business Objects that users are selecting when they search for records from the toolbar Quick Search.
CSM Events include:
- Menu selections
- Action Links
Events are located in the Behavior area of Google Analytics.