Configure Global Advanced Settings

Use the Advanced page in the CSM AdministratorSystem Settings window (Edit System Settings > Advanced) to configure the number of dashboard widgets to simultaneously refresh, the time span between notification checks, and more.

Setting Description
Max simultaneous widget refresh

Define the maximum number of widgets that can be refreshed simultaneously (default is 5). Use the up/down arrows to increase/decrease the number.

When a dashboard is set to reload its data, it will combine refresh requests. Increasing this number might make dashboards update more smoothly, but might also increase network traffic and slow down other users and operations.

Configure Notification Settings

The Cherwell Application Server sends messages to clients regarding updates (example: Definitions need to be reloaded, queues need to be updated, or records have been locked). This information is attached to regular requests from the client to the server. However, if the client has not communicated with the server within the maximum notification time, the client checks for updates.

You can set the maximum amount of time between client notification checks and server notification checks.

Decreasing these values can make clients get updated data more frequently, but also increase network traffic.

Web Services The settings defined here might override some of the settings defined when you set up a web service.
Calling Web Services from Client

Select an option for allowing web service calls from a client.

  • Select Allow to allow web services to be called from a client.
  • Select Don't Allow to prevent web services from being called by clients. Users who try calling a web service from a client will receive an error.
  • Select Force to Server to force client web service calls to the server.
  • Select Based on Security to determine whether a client can call a web service based on security rights.
Unsecured Calls (HTTP)

Select an option for unsecured web service calls.

  • Select Allow to allow unsecured (HTTP) web service calls.
  • Select Don't Allow to prevent unsecured web service calls. Users who try making unsecured calls receive an error.
  • Select Force to HTTPS to have all unsecured web service calls forced to HTTPS.
Allow self-signed certificates (HTTPS)

Select this check box to allow calls to web services with self-signed certificates (certificates not signed through a signing authority such as VeriSign).

If this box is cleared, users receive an error when they try to call a self-signed web service.


Select an option for determining what to audit (log).

  • Select None to disable auditing.
  • Select Based on Service Settings to audit based on the web service's auditing setting.
  • Select All Web Service Calls to audit all web service calls.
  • Select Server-Based Calls to only audit web service calls made from the server.

Web service calls are audited by writing an entry into the Cherwell Application Server log, which can write to a file, to the event log, or to an external logging tool such as Splunk. The log must be configured for web service calls to be captured.

Analytics Select the Google Analytics Tracking ID (Portal) check box and provide your Google Analytics Tracking ID to enable the tracking of data for your CSM Portal sites. See Tracking Portal Use with Google Analytics.
Use legacy rules for related data retrieval We do not recommend setting the Use legacy rules for related data retrieval check box. This setting causes relationships to load beyond the second level and can severely degrade system performance or cause recursion problems.
Timeout on request cache Set a cache timeout of up to 5 minutes for expressions and dashboard chart queries in the CSM Web Applications. This setting helps reduce the database load when the same expression is run multiple times. The default is 4 minutes. Use 0 to disable the cache.