Ivanti Cherwell Service Management connector

The Cherwell Service Management connector gathers data about devices from Ivanti Cherwell Service Management (CSM).

  • Device type, subtype, status, serial number, model, manufacturer, display name, and barcodes

  • Processor type, speed, and core count

  • Owner name

  • OS

  • TCPIP host name, bound adapter, and MAC address

  • Memory

  • Location

  • Purchasing

  • Application, last downtime, total downtime this period, downtime period start date, and whether the status is critical

A CSM connector has the following options:

  • Connector name. A name for the connector.

  • Connector server name. The name of the connector server that this connector is associated with. Each connector can only be associated with one connector server. If you added the connector to a specific connector server, this field may be populated for you. Otherwise, you can select the connector server from the list.

  • CSM URL or server name. The URL or name of your Cherwell Service Management server.

  • Client ID. The client ID associated with your Cherwell Service Management instance.

  • Business object ID. The business object ID associated with your Cherwell Service Management instance.

  • Username and Password. Credentials to log in to Cherwell Service Management. We suggest you use a service account that doesn't need the password changed frequently.

  • Device status. The connector only imports devices with the statuses you select.

  • Repeats. How often the connector should gather data.

  • Start time. The time of day the connector should start running. To minimize the impact on your network and applications, we recommend that connectors generally run at night or on weekends.

  • Active. Whether the connector is active or not. While the connector is active, it runs according to the schedule you create. If you clear the check box, the connector is inactive and will not gather data until the check box is enabled again and the connector is saved.

For details on configuring or using connectors, see Setting up connectors.