Ivanti Cherwell Service Management connector

This can be either a cloud or on-premises connector, depending on the CSM instance you are using.

The Cherwell Service Management connector gathers data about devices from Ivanti Cherwell Service Management (CSM).

For information about what data is imported and how it is mapped, see Mapping (below).


A CSM connector has the following options:

  • Connector name: A name for the connector.

  • Connector server name: For on-premises instances, this is the name of the local connector server that this connector is associated with. Each connector can only be associated with one connector server. If you added the connector to a specific connector server, this field may be populated for you. Otherwise, you can select the connector server from the list.

    For cloud instances, this server is the Cloud option on the Connector Servers page. If you already added the connector to the Cloud option, this field will be populated for you. Otherwise, select Cloud from the list.

  • CSM URL or server name: The URL or name of your Cherwell Service Management server.

  • Client ID: The client ID associated with your Cherwell Service Management instance.

  • Business object ID: The business object ID associated with your Cherwell Service Management instance.

  • Username and Password: Credentials to log in to Cherwell Service Management. We suggest you use a service account that doesn't need the password changed frequently.

  • Device status: The connector only imports devices with the statuses you select.

  • Repeats: How often the connector should gather data.

  • Start time: The time of day the connector should start running. To minimize the impact on your network and applications, we recommend that connectors generally run at night or on weekends.

  • Active: Whether the connector is active or not. While the connector is active, it runs according to the schedule you create. If you clear the check box, the connector is inactive and will not gather data until the check box is enabled again and the connector is saved.

For details on configuring or using connectors, see Setting up connectors.


The data that this connector imports is mapped to target attributes in the Neurons Platform database.

For an overview of how the data imported by this connector is mapped to the Neurons target attributes, please download the CSV file using the button below.

Download mappings

For an overview of the Neurons target attributes per data type and the connector source attributes that are mapped to them, see Connector data mapping.