Catchpoint connector - BETA

This connector can be run in the cloud or using an on-premises connector server.

The Catchpoint connector is designed to get device, network, and application performance data from Catchpoint for the past 7 days. This data is then leveraged in a device's DEX score, along with several other data points. A deep link back to Catchpoint is also generated to let you further diagnose network and application performance issues.

To understand more about DEX scores, see Device details.

For information about what data is imported and how it is mapped, see Mapping (below).


A Catchpoint connector has the following options:

  • Connector name: A name for the connector.
  • Connector server name: The name of the connector server that this connector is associated with. When running the connector in the cloud, this server needs to be the Cloud option in the list.

    Each connector can only be associated with one connector server. If you added this connector to a specific connector server (on the Connectors > Connector Servers page), this field will be populated for you. Otherwise, you can select the server from the list.
  • API key: The API key is generated in the Catchpoint portal under Settings > API. Be sure to generate an API v2 key, as the v1 key will not work with Neurons Platform integration.
  • Catchpoint URL: An additional URL domain that allows Neurons access to a Catchpoint development instance.
  • Repeats: How often the connector should gather data.
  • Start time: The time of day the connector should start running. To minimize the impact on your network and applications, we recommend that connectors generally run at night or on weekends.
  • Active: Whether the connector is active or not. While the connector is active, it runs according to the schedule you create. If you clear the check box, the connector is inactive and will not gather data until the check box is enabled again and the connector is saved.


The data that this connector imports is mapped to target attributes in the Neurons Platform database.

For an overview of how the data imported by this connector is mapped to the Neurons target attributes, please download the CSV file using the button below.

Download mappings

For an overview of the Neurons target attributes per data type and the connector source attributes that are mapped to them, see Connector data mapping.