Clicking on a device name in the device view shows the device's details. Devices with the Ivanti Neurons Agent have the most data, including real-time information and interaction with that device. Devices imported through other Neurons Platform connectors and without the Neurons Platform or Endpoint Manager agents may not have much information beyond the device name.
Devices with the Ivanti Neurons Agent show Edge Intelligence data if the Neurons Platform can make a connection to the device. For more information, see Edge Intelligence .
The Actions panel is on the right side of the screen. The Actions panel automatically appears when you open the Device Details page, but if you don't see it, click the Actions button in the top right corner. For more information about using actions, see Device actions.
The Device view can include several pages:
Shows basic connectivity and status information for the device, such as the logged in user name, internet latency, domain or workgroup name, system up time, and scan dates.
Summarizes available process details, including a snapshot of CPU and memory utilization, and average disk queue length. This is a snapshot based on the last time the view was refreshed.
When you select a process on the Process page, the process's details appear. If you have the Global Actions > Manage Processes permission, clicking Stop in the details view sends a terminate process request to the agent on the device. A toast notification lets you know the request was sent, and eventually another notification appears letting you know the result.
The Services page shows all installed services on the device and whether each service was running or not at the time of the snapshot. Clicking the play button next to a stopped service starts it, and clicking the stop button next to a running service stops it. Start service requested and Start service completed toast notifications appear if the state change was successful.
Shows Ivanti Service Manager incidents logged for the device.
Shows the output of standard network troubleshooting commands you can run on the device, such as tracert, netstat, ping, ipconfig, and so on. For Domain Commands that require an IP address or domain name (such as tracert), type the address in the text box in order to run the command.
Allows you to query for real-time device information and status. Requires the Ivanti Neurons Agent and Edge Intelligence permissions. For more information, see Edge Intelligence .
The software reputation system uses a Ivanti cloud-hosted database of file information, including names, sizes, metadata, and known good SHA1 hashes. Much of the file reputation database is from the National Software Reference Library (NSRL). You can visit their web site for more information: http://www.nsrl.nist.gov/new.html.
A file can have one of these three reputations:
•Good: The file matches an entry in the NSRL database or Ivanti has gathered enough information to believe that the file is safe.
•Bad: The file doesn't match any NSRL database entries or Ivanti has gathered enough information to believe that the file isn't safe.
•Undecided: There aren't any matches on this file or there aren't enough matches to help decide whether the file is good or bad.
Among other factors, the file reputation algorithm considers how often matching files occur, how old the matches are, who signed the files, and how often those occurrences are allowed or blocked in Ivanti Endpoint Manager.
When software data is imported into the Neurons Platform, it is matched to an item in the Ivanti Definitive Software Library (DSL), which enables it to identify the software on a device that requires a license. Software on the device that requires a license is listed on this tab along with usage data and other information from the DSL for that software title. For more information, see Software Insights.
View a list of all missing, installed, deploying, and failed patches for a selected single Device. The bulletin list can be filtered, searched and exported to CSV.
Note: You must have setup the Gather historical information task in Endpoint Manager to display the installed patches. For further details see Endpoint Manager Help
If you have an Endpoint Manager or Security Controls connector you can select to deploy missing bulletins to the device. To deploy a patch, the following must first be configured:
- Permissions to perform the Install action. To set this up go to Admin > Roles, and click the role you want to configure. On the Permissions tab, click Global Actions > Install Patch.
- An Endpoint Manager or Security Controls connector has been added and has Action Details configured.
- Connector has run and published patch scan data to the Neurons Platform.
Once a missing patch has been deployed a notification displays in the Neurons Platform notification area .
Endpoint Manager Troubleshooting
If the notification indicates an error with the deployment configuration then there was an issue attempting to reconcile the Endpoint Manager core server to perform the deployment. This could occur due to the following conditions:
- Existing Endpoint Manager connector has not been configured with Action Details.
- Multiple Endpoint Manager connectors have identical core server names; core server names must be unique for patch deployment to work.
For more information on patches, see Neurons for Patch Intelligence.
View Windows event log entries. This page uses Edge Intelligence to retrieve the 100 most recent entries in real time. IT analysts often look at Windows event logs to identify any errors that may indicate why a device is having issues. Now you can do this without having to log in remotely.
Browse a device's hardware and software inventory attributes.