Agent management

Use an Ivanti Neurons Agent to collect device data directly from devices rather than through a connector.

The Ivanti Neurons Agent has an agent framework that manages components, engines that perform specific tasks, and sensors that gather real-time data. The engines and sensors often require privileged access to perform their work, so they generally run as LocalSystem. For example, if you use the Ivanti Neurons Agent to execute a PowerShell script, the automation engine runs the script as LocalSystem.

The Ivanti Neurons Agent requires:

  • One of the following operating systems:
    • Windows 7/8.1/10 (64-bit and 32-bit)
    • Windows Server 2012 R2, 2016, 2019
    • macOS (3 most recent major versions)
    • Linux CentOS 7
  •  .NET 4.8 (on a Windows OS only)
  • TLS 1.2 enabled (on Windows 7 and Windows Server 2012) For details refer to this Microsoft support article.
  • Communication between the agent and the Neurons Platform uses:
    • HTTPS port 443
    • MQTT port 8883
    • Manifest/distribution server port 8080

If you have firewalls that prevent communication between the Neurons Platform and an Ivanti Neurons Agent, create a firewall exception for *.ivanticloud.com. For more information about URL and IP address usage, see the article in the Community: Ivanti Neurons URL and IP White List.

You cannot install an agent on a device that has the Connector server utility installed.

To install an Ivanti Neurons Agent

  1. Click Admin > Agent Management in the left navigation pane.
  2. Choose which type of devices you want to install the agent on, and select the tab for either the Interactive or Silent installation method.
  3. Click the Download button.
  4. Follow the instructions on the page to install the agent on devices.

After the agent has been installed and shows up on the Devices page, you can view the device details, or ask questions on the Edge Intelligence page.

If you use distribution software (such as Ivanti Endpoint Manager) that sends the arguments separately, remember to remove the agent filename from the copied text before you paste it into the distribution software. For details on how to use Ivanti Endpoint Manager to distribute the Ivanti Neurons Agent, see How to deploy an Ivanti Neurons Agent using Endpoint Manager.

To uninstall an Ivanti Neurons Agent

For details about uninstalling an Ivanti Neurons Agent on a Windows device, see this article in the Community: How to uninstall the Ivanti Neurons Agent.

Related topics

Ivanti Discovery Agent