Devices

Filters help you find the devices you want to manage. Applying a filter with one or more properties limits the device list to devices matching the filter.

Here's a filter that only shows devices with a Cloud agent and that run a version of Windows 10:

To create a device view filter

1. Next to the search bar at the top of the device view, click the filter button.
2. Select the Boolean operator you want to use in the filter, either And, Or, Not And, or Not Or. The operator you select will apply to all filter properties.
3. Click the plus sign next to the Boolean operator to add a filter property.
4. In the Select a filter property drop-down, select the property you want filtered, the filter type (such as Equals or Does not contain), and then the value to be filtered.
5. Repeat steps 3-4 if you want additional properties to be part of the filter.
6. To apply the filter, press Enter in the last filter property or click somewhere else on the page. The filter button has a red dot on it when a filter is active.
   
   After applying the filter, if you click the check box to the left of the Display Name column (to select all devices), the visual cue of selecting every device in the list will not always occur. However, all devices are indeed selected (as indicated at the top right of the page by "[Number] Devices Selected"). All actions such as Export and Delete will work on the selected devices.

Advanced filtering can help you view your imported device data in a meaningful and structured way. Here are some use cases where advanced filtering is useful:

You have different laptop models, each requiring a specific healing workflow based on the device model type. To view each of these models, you need to create a device group based on the device's model ID. Your filter might look like this:

Your version of the Neurons Platform is integrated with Ivanti Neurons for ITSM, and the ITSM connector is set up to import data daily. You use Microsoft Teams to interact with end users via Ivanti Neurons for Healing. You want to send a Teams message to end users when their device is associated with an incident in a ‘Waiting for Customer’ state. Your filter might look like this:

You want to create a device group based on a device's DEX score, specifically to view its Service Management record and proactively heal it if needed. (Where a device may have a reasonable overall DEX score, it may also have a low Service Management score due to many attached incidents.) You use Microsoft Teams to interact with end users via Ivanti Neurons for Healing and want to let them know when healing has occurred, as well as send a user-sentiment survey afterward. Your filter might look like this:

Use the groups feature to create groups of devices. Groups help you organize the devices you regularly manage. Quickly switch between groups with the Groups button at the top left of the page.

Groups can be either static or dynamic.

Static groups work well when you know what devices you want in the group and that list of devices doesn't change often.

Dynamic groups work well when you want to show only devices matching your filters. The dynamic group membership is recalculated each time you view the group. Dynamic groups can be created from column filters or search results.

To create a static group

1. Click the Groups button and click New group.
2. Enter a Group name.
3. Under group type, select Static.
4. Click Add devices.
5. Select the check box beside each device you want in the static group. Use search results to help you find devices. Click the Add devices button at the top to add devices to the list as necessary.
6. Once you are done adding devices, click OK.
7. Under visibility, select Private if you want a group only you can see. Select Public if you want everyone to see the group.
8. At the top of the page, click Save and close. It may take 30 seconds or so for your group to be available for use.

To create a dynamic group

1. In the device view, click the Filter button and create a filter that includes the devices you want.
2. If the results look good, click New dynamic group.
3. Enter a Group name.
4. Under group type, make sure Dynamic is selected.
5. Under visibility, select Private if you want a group only you can see. Select Public if you want everyone to see the group.
6. At the top of the page, click Save and close. It may take 30 seconds or so for your group to be available for use.

Column: Display Name; attribute: DisplayName

Column: Neurons Agent Installed; attribute: Ivanti.AgentFramework.AgentId

Column: EPM Managed; attribute: LandeskManagement.CommonBaseAgent8.Installed

Column: Connector Name; attribute: DiscoveryMetadata.Connectors.ConnectorName

Column: Connector Type; attribute: DiscoveryMetadata.Connectors.Provider

Column: Dex Score; attribute: Dexi.Score

Column: Manufacturer; attribute: System.ManufacturerName

Column: Model; attribute: System.Model

Column: IP Address; attribute: Network.TCPIP.Address

Column: Operating System; attribute: OS.Name

Column: Login Name; attribute: LoginName

Column: Last Hardware Scan Date; attribute: LastHardwareScanDate

Column: Last Discovery Scan Date; attribute: LastDiscoveryScanDate

Column: Type; attribute: Type