Ivanti Neurons Patch for Microsoft Endpoint Manager (MEM)

Some features of Patch Intelligence are also available with your Ivanti Neurons Patch for MEM license.

Overview

Ivanti Neurons Patch for MEM is a cloud-based solution that extends Microsoft Intune implementations to include third-party product management capabilities. You can publish a number of third-party products to your Intune console, including:

  • 7-Zip
  • Adobe Acrobat
  • Slack
  • Zoom Client
  • And more . . .

You do this by selecting the desired products in the table and then publishing them to Microsoft Intune. Your normal Intune processes are then used to deploy the products to your endpoints. Ivanti Neurons Patch for MEM will continually monitor the Ivanti product catalog for new versions of your managed and unmanaged products. If a new version of a managed product becomes available, you can elect to be prompted for approval or have the new version automatically published without user interaction. The older version of the product is overwritten when the newest version is deployed by Intune to your endpoints, but the older versions are retained by the Intune console. This enables you to roll back to a previous version if something goes wrong with the latest version.

About the Product Catalog

You can view the complete product catalog here: https://www.ivanti.com/support/supported-products.

You cannot add to or edit the Ivanti product catalog. If you want to add or edit products, from within Intune, go to https://endpoint.microsoft.com and use the Apps section. Products added from the Intune console will not be managed or updated by Ivanti Neurons Patch for MEM.

System Requirements

The following is required to use Ivanti Neurons Patch for MEM:

  • A license to use Ivanti Neurons Patch for MEM
  • A valid Microsoft Intune environment
  • A web browser

Connecting to Your Intune Tenant

You must configure your Intune connection settings before publishing third-party products to Intune. You can access your Intune connection settings from within Ivanti Neurons by going to Admin > Patch for MEM Settings. The connection panel will also be displayed automatically the first time you access Ivanti Neurons Patch for MEM from the Software > Patch for MEM menu.

  • Intune tenant domain: This setting can be found by logging on to your Azure portal, going to the Active Directory blade and then clicking on Domain names.
    Another option: Within the Intune tenant, go to Tenant administration > Tenant status > Tenant name.
  • Application ID: This setting can be found on the Overview tab of your Azure portal. This is available immediately after the registration process.
  • Secret: This setting can be found on the Certificates & secrets tab of your Azure portal. Create a new client secret if needed and then paste the secret here.

If You Need to Change to a Different Intune Tenant

Multiple Intune tenants are not supported. If you need to change Intune tenants, you will need to stop managing all products, change your Intune connection credentials and then start managing products in the new Intune tenant.

Accessing Ivanti Neurons Patch for MEM

Ivanti Neurons Patch for MEM is accessed from the main menu by selecting Software > Patch for MEM. The page consists of two sections: a dashboard view along the top that contains informational tiles, and a table at the bottom that you use to manage your products and to view the history of activity within the product.

Dashboard Tiles

The tiles at the top of the page serve two purposes. They enable you to quickly assess the current status of your managed and unmanaged products. In addition, you can click on any of the individual tiles to filter the information in the table. The following tiles are available:

  • New Versions: Shows the number of new products and new product versions that have been recently added to the Ivanti product catalog.
  • Failed Publications: Shows the number of products that were unsuccessfully published to Intune.
  • Managed Products: Shows the number of products that have been published to Intune.
  • Unmanaged Products: Shows the number of products in the Ivanti product catalog that have not been published to Intune.

Products Tab

Overview

The table contains a list of all third-party products that are available in the Ivanti product catalog. The latest catalog is automatically updated each time you access Ivanti Neurons Patch for MEM. By default, the table contains the following columns and is sorted by Product name.

  • Product: The name of the third-party product.
  • Latest Version: The latest available version of the product.
  • Latest Published Version: The version of the product currently being managed.
  • Alert: Used to notify you of important events. For example, an alert will notify you if a new version is available.
  • Vendor: The name of the vendor that produced the product.
  • Status: Shows if the product has been published into Intune. If the status is Failed, you can click the status to retry the product import.
  • New Version Approval: If the current product version is superseded by a new version, this column shows if the new version is automatically published or if you will be prompted for approval.
  • Group Assignment: Shows whether new versions of the product will be assigned to a group in Intune.

How to Manage Products

When you manage a product, it means that product will be published to Intune.

  1. Select the product(s) you want to manage.
  2. Click Manage.
  3. Provide answers to the following questions:

    Require me to approve new versions before publishing?

    • No, just publish automatically: If a new version of the product becomes available, it will be published to Intune automatically without prompting you for approval.
    • Yes, prompt me to approve new versions: If a new version of the product becomes available, you will be prompted for approval. In this case the prompt is the New Versions tile in the dashboard at the top of the page.

    Assign to the same groups as previously published version? By assigning the products to a group, the products can automatically be made available to your endpoints without performing additional actions on the Intune portal.

    • No, do not assign to groups: The new version of the product will not be assigned to a group in Intune.
    • Yes, keep current Intune group assignment: The new version of the product will be assigned to the same group(s) in Intune as previously published versions of the product.
  4. Click Ok.

The products will be scheduled to be published to Intune. The publication typically occurs within a matter of minutes. You can use the Status column in the Managed Products list to monitor the status of the import.

When you begin managing one or more new products, the count on the Managed Products tile will be incremented and the count on the Unmanaged Products tile will be decremented. If the management process fails, the count on the Failed Publications tile will be incremented. You can click on the Failed Publications tile to view which product(s) have failed.

You can switch to Intune to verify that the products have been successfully added to your Intune environment. At this point you can perform your normal Intune functionality on the published products. For example, you might wish to view the product properties and perform edits using the existing Intune infrastructure.

How to Stop Managing Products

If you stop managing one or more products, new versions of those products will not be published to Intune.

If you want to remove one or more products from Intune, you must do that from your Intune environment.

  1. In the dashboard at the top of the page, click the Managed Products tile.
  2. In the table at the bottom of the page, select the products that you want to stop managing.
  3. Click Stop managing.

If successful, the count on the Managed Products tile will be decremented and the count on the Unmanaged Products tile will be incremented.

History Tab

The History tab provides a way to view the status of all recent activity that has occurred within Ivanti Neurons Patch for MEM. One of the biggest benefits of this tab is that it allows you to zero in on exceptions that may have occurred and quickly troubleshoot any issues. This is extremely important, as it enables you to quickly identify potential problems before they become major issues in your environment.

By default, the table contains the following columns and is sorted by Triggered At date and time. Information within the History tab is kept for 18 months before being automatically deleted.

  • Alert Type: Notifies you of important events. Possible alerts include:
    • Application Publish Information: Application already imported.
    • Catalog Updated: Catalog update successful.
    • Catalog Update Failed: The attempt to update the catalog failed.
    • Failed to Publish Application: Application import failed.
    • Manage Applications: One or more applications will now be managed.
    • Stop Managing Applications: One or more applications will no longer be managed.
    • Successfully Published Application: Application import successful.
  • Severity: Specifies the severity level of the alert (either Informational or Critical).
  • Triggered At: Shows the date and time that the alert was triggered.
  • Details: Provides a detailed description of the alert.

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