Managing Products

You can configure the management of a product from the Products tab as described below, or by clicking Configure Management on the product details page.

To manage a product:

1. Select the product(s) to manage.
2. Select Manage.
   This button is disabled if you select a product that is already managed. The Configure Management panel appears.
3. If the product requires sideloading, Sideloads Required appears at the bottom of the panel listing the required sideloads. You need to address the sideloading before you can proceed.
   For information about sideloading, see Manage Sideloads.
4. In the Configure Management panel, specify how to handle group assignment for products, or assign the product to a rollout campaign:
• Under Required Group Assignments, select the groups for which the product is required in Intune.
• Under Available Group Assignments, select the groups for which the product is available in Intune.

If you are not using an Intune scope (see Select an Intune scope (optional)), you can select Assign to all devices under either Required Group Assignments or Available Group Assignments to assign the product to all Intune enrolled devices.

• Alternatively, under Assign apps to Rollout Campaign, select the required rollout campaign. For more information, see Patch for Intune — Rollout Campaigns.

By assigning the products to a group, the products can automatically be made available to your endpoints without performing additional actions on the Intune portal. You can configure further Group Options as described in Group Options.

5. Under Perform First Time Installations, specify how to perform a first time product install. This prevents multiple product versions from being installed on a single endpoint, and provides more control when deploying new software to select groups of devices:
• New installations and patches: Perform a first time install with future updates, if the product is missing.
• Only patches: Deploy only patches to existing installed software.

Not all products support the Only patches option. If any of the selected products do not support it, the option is unavailable. When deployed, the product is offered for install regardless if a previous was detected or not.

6. Under Application Supersedence Policy, specify how to handle the installation of new product versions:
• Offer all versions: supersedence is set to none in Intune, and all versions are available for users to choose from in Intune.
• Offer the latest version: supersedence is set to update in Intune, and only the latest version in each supersedence chain is offered to users. Intune will not uninstall the previous version first, but will just run the product installer. Whether or not previous versions are uninstalled depends on the product installer.
• Offer latest after uninstalling previous versions: supersedence is set to replace in Intune, and only the latest version in each supersedence chain is offered to users. Intune will uninstall the previous version first, before running the product installer. If the uninstall fails, the new install will not be attempted.
7. Under New Version Publication Approval specify how to handle new product versions:
   • Automatically publish new versions: When a new version of the product becomes available, it is published to Intune automatically without prompting you for approval.
   • Manually review and publish new versions: When a new version of the product becomes available, you are prompted for approval. The prompt appears in the New Versions tile in the dashboard at the top of the page and in the Alert column.
     For more information, see How to Approve New Releases.
8. If you want to associate Intune categories with the application or modify the install command, click Publication Options to display the Publication Options panel.
   For information about managing Intune categories and modifying the install command, see Publication Options: categories, install commands, and company portal options.
9. Click OK to save the changes.

You can set further group options to configure further settings for notifications, availability, deadlines, and restart options.

To configure the Group Options:

1. On the Configure Management panel, click Options alongside Required Group Options or Available Group Options as required.
   The Group Options panel appears.
2. Under End-User Notifications, specify how end-user notifications are handled:
• Show all toast notifications: The end-user receives notifications for all application operations. This is the default option.
• Show toast notifications for computer restarts: The end-user receives notifications only when a computer restart is required.
• Hide all toast notifications: The end-user does not receive any notifications.
3. Under Availability, specify when the product is available to endpoints:
• As soon as possible: The product is available without delay. This is the default option.
• A specific delay: The product is available after the number of days configured in Delay.
• Time of day: The product is available after the number of days configured in Delay, at the specified Time of day. Use to set a time in increments of 30 minutes, and under Time zone choose between UTC or the time zone of the device where the product is deployed.
4. For the Required Group Options, under Installation Deadline, configure the deadline for when the product must be installed on endpoints:
• As soon as possible: The product must be installed without delay.
• A specific delay: The product must be installed within the number of days configured in Delay.
• Time of day: The product must be installed within the number of days configured in Delay, by the specified Time of day. Use to set a time in increments of 30 minutes, and under Time zone choose between Coordinated Universal Time (UTC) or the time zone of the device where the product is deployed.
5. Under Restart Grace Period, configure a grace period when a product installation requires a computer restart to complete:
• Disabled: There is no grace period and the computer restarts immediately after the product installation is complete.
• Enabled: The grace restart period is enabled. Use Device restart grace period to configure the duration, in minutes, of the grace period up to a maximum of two weeks (20,160 minutes). Use Restart countdown dialog to configure how many minutes before a restart end-users are alerted to the event.
6. If you enabled Restart Grace Period, under Allow User to Snooze the Restart Notification, specify whether or not end-users can snooze the computer restart. If you choose Yes, then in Select the snooze duration set a value in minutes that is less than the duration of the restart grace period.
7. If your Patch for Intune tenant is connected to a Microsoft Intune tenant (or a scope on that tenant) that has appropriate filters available, a Filter Mode section is enabled. You can use this section to select Device Filters from Intune that enable you to include or exclude devices in the assignment.
8. Go back to Configure Management and select OK.

The products are now scheduled to be published to Intune. The publication typically occurs within a matter of minutes. Use the Status column in the Managed Products list to monitor the status of the import.

When starting to manage one or more new products, the count on the Managed Products tile is incremented and the count on the Unmanaged Products tile is decremented. However, if the management process fails, the count on the Failed Publications tile is incremented. Select the Failed Publications tile to view which products have failed.

Switch to Intune to verify that the products were successfully added to your Intune environment. At this point you can perform your normal Intune functionality on the published products. For example, view the product properties and perform edits using the existing Intune infrastructure.

If you have the Intune Administrator or Global Administrator role in Intune, the Publication Options enable you to manage Intune categories from within Ivanti Neurons Patch for Intune. The Publication Options also enable all Ivanti Neurons Patch for Intune users to modify the install command, show an application as featured in the company portal, and to specify if icons specified in Patch for Intune are published to Intune.

To access the Publication Options panel, in the Configure Management panel, click Publication Options. To return to the Configure Management panel, click .

Category Assignments

Under Category Assignments, select the Intune categories you want to associate with the application.

To manage Intune categories:

1. Click Manage custom categories.
   The Manage custom categories dialog appears, showing a sortable list of existing categories with a search box.
2. To add a new category to Intune, click .
   A new row appears at the top of the list of categories.
3. Type the name of the new category, then click .
   The new category is saved to Intune. Alternatively, click to cancel.

To rename Intune categories:

1. In the Category Names list, click next to the category you want to rename.
2. Edit the name of the category, then click . Alternatively, click to cancel.
   The category is updated in Intune, including on all applications where it has already been used.

To delete Intune categories:

1. In the Category Names list, click next to the category you want to delete.
   After confirming, the category is deleted from Intune and removed from all applications where it was used.

Install Command

All supported products are provided with a tested install command. However, you can modify this if required.

To customize the install command:

1. In the Configure Management panel, click Publication Options.
   The Publication Options panel appears, showing the current install command and indicating if it has been customized.
2. Click Customize under the Install Command box.
   The Customize Install Command dialog appears. The Base Command field is read-only, and shows the mandatory install command.
3. In the Parameters box, enter the values you want to use.
   The read-only Preview box updates to show the full install command that will be used.

Always test custom commands locally before making them available to your endpoints.

4. Click OK to save the changes.
   The Customize Install Command dialog closes, showing the updated Install Command. Click Restore Default if you want to restore the default command.
5. Click to return to the Configure Management panel.

Intune and Company Portal options

At the bottom of the panel are further options:

• Under Featured Application, select Show as featured in the Company Portal if you want to highlight an application as featured in the company portal.
• Under Product Icon, clear Include the product icon when importing into Intune if you do not want to use the icons that are set on the Product page (see How to select the icon that appears in the company portal) in Intune.

If the product you want to manage requires sideloading, Sideloads Required appears at the bottom of the Configure Management panel. You need to address the sideloading before you can proceed.

To add a sideload file:

1. On the Products tab, select the product that requires a sideload then click Manage.
   The Configure Management panel appears. At the bottom of the panel, the required sideloads are shown.
2. Under Sideloads Required, select the link for the product you want to sideload.
   A panel appears that enables you to download the necessary files.

You can add a sideload for a specific version of a product by selecting the version on the product page, then clicking Manage sideload.

3. In the Acquire at column, click the link for the file you require.
   The appropriate download page appears in a new browser window.
4. When you have downloaded the required file, click Choose file alongside the file you downloaded, then browse to the downloaded file and click Open.
   The file is uploaded to your tenant and the Status changes to show the progress. The file is virus checked and validated to ensure the correct file has been uploaded and has uploaded correctly. When the upload has completed, the Choose file button changes to Clear and you can close the panel and proceed with managing the product.
   To remove an uploaded file, click Clear.

If a product requires multiple installers, the verification and packaging will not start until all of the files have been provided.

If a publish fails owing to a problem with a sideload, a message appears in the Alert column on the Products tab. Click the alert to access the relevant sideload panel to resolve the problem.