Accessing the Knowledge Base

Use the following steps to access the Knowledge Base.

1.

Select Go To > Knowledge Base, or select Knowledge Base from the main navigation pane. The Knowledge Base window appears.

2.

Use the Knowledge Base toolbar to navigate and manage.

3.

View information by selecting a tab:

○ Knowledge Base. Maintains information created by, for, and about an organization and available to multiple users.

Depending on rights, all users can potentially view all Knowledge Base topics. However, only users with Master Rights can add, edit, or delete Knowledge Base items.

○ Personal BaseInformation useful to an individual user that only the logged-in user can view and update.. Maintains information useful to an individual user that only the user can view and update. The only way to access a PersonalBase is to log in to GoldMine as the user who created the PersonalBase.

4.

Create, edit, and search the Knowledge Base. Set security and notification for users.

5.

Create and edit topic text and linked files. See Adding HTML Text to Knowledge Base Topics and Adding Attachments to Knowledge Base Documents.

6.

Click X to close.