Service Manager

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Working with the New HEAT DSM Integration

This topic describes the new HEAT DSM integration that was introduced in Service Manager Release 2015.2.  For information about the legacy HEAT DSM integration, see Home  .

•About the New HEAT DSM Integration

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About the New HEAT DSM Integration

The new HEAT DSM integration was designed using the concept of external business objects and web services. See Using Web Services with External Data Sources for complete information about using external business objects and web services in Service Manager.

After you initially configure the new HEAT DSM integration, you do not need to synchronize or activate the software or computers. The system uses a web services script to synchronize the computers and software automatically. When you select a computer to update, the system checks HEAT DSM to see if it is a managed computer. If it is, HEAT DSM returns an ID associated with the computer.