An end-user request that is not a failure (incident) is a request for service (service request). Service requests are usually initiated on the Self-Service Portal.
You can create service requests for a requester or provide details on an existing request.
Service owners create Service Catalog request items.
1.Log in to the Service Desk console.
2.Open the Service Request workspace. A list of service requests appears.
3.Double-click a service request record to see details.
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