Workspace Index - Admin
This section lists the default workspaces that are included with the Service Desk console for Administrator user role. This does not include the workspaces in the Configuration console. For a list of workspaces in the Configuration console, see Configuration Menu Index.
| Workspace Name | Default Roles | Documentation Link |
|---|---|---|
| Account | Admin | Entering Account Information |
| Agent Skill |
Admin |
Configuring Agent Voice Settings |
| Analytic Metrics | Admin | About Analytic Metrics |
| Asset Data Mapping | Admin | Asset Data Mapping |
| Attachment | Admin | Working With Attachments and URLs |
| Authentication Provider | Admin | Working with ADFS/SAML |
| Business Value Modeling | Admin | Business Value Modeling |
| Calendar Item | Admin | Configuring the Change Calendar |
| Client | Admin | not documented as of 10/12/15 |
| CMDB Import Configuration | Admin | not documented as of 10/12/15 |
| Component | ConM, DA, DM, IM | not documented as of 10/12/15 |
| Computer Configuration | PM, RelM | not documented as of 10/12/15 |
| Computer Provisioning Task - Legacy | Admin, ChM, ConM, SDA, SDM | not documented as of 10/12/15 |
| Configuration Item | ConM, DA, DM, IM | not documented as of 10/12/15 |
| Contact Group | Admin | Using Contact Groups |
| Contact Store | Admin | Using the Contact Store |
| Department | Admin, SDACL | Working with Departments |
| Discovery Settings | DM, IM | not documented as of 10/12/15 |
| Admin, KM, PM, SDA, SDM, SDACL, SDACM | ||
| Email Config | Admin | |
| Email Object Name Mapping | Admin | Using the Object Name Mapping Tab |
| Employee | Admin, PM, SDA, SDM, SDACL, SDMCL | Working with Employees |
|
Employee Team |
ChM, PM, RelM, SDM, SDMCL | Working with Teams |
|
EmployeeTeam |
Admin | Working with Teams |
| Encryption Key | Admin | Working with Encryption Keys |
| Event | Admin, DM | Configuring Event Management |
| External Contact | Admin | Working with External Contacts |
| External Login | Admin | Viewing a List of Users with External Logins |
| FRS Approval Status Keyword | Admin | Using the FRS Approval Status Keyword Tab |
| Ivanti Release Package | Admin | Using the Service Manager Development Project |
| Ivanti Release Project | Admin | Using the Service Manager Development Project |
| Ivanti Transaction Detail | Admin | Using the Service Manager Development Project |
| Ivanti Transaction Set | Admin | Using the Service Manager Development Project |
| Identity Store | Admin | Using the Identity Store |
| Inbox | Admin | Working with Email Inboxes |
| Integration | Admin | How Data Integration Works |
| Integration History |
Admin |
Viewing the Integration Status and History |
| Integration Log | Admin | Viewing the Integration Log |
| Integration Queue |
Admin |
Viewing the Integration Status and History |
| Integration Trusted Host | Admin | Setting the Trusted IP Addresses |
| LDAP Import Log | Admin | Viewing the LDAP Import Log |
| Logging Configuration | Admin | Viewing the Logging Configuration |
| Logs | Admin | Working with Logs |
| Metadata Validation Config | Admin | Working with Metadata |
| Metadata Validation Run | Admin | Working with Metadata |
| Mobile Device Management | Admin | not documented as of 10/14/15 |
| My Item Status | Admin | Adding a Status to the My Items Table |
| Notification | Admin | Working with Notifications |
|
Org Unit |
Admin, ConM, DA, DM, IM, LM | Working with Organization Charts |
| Patch Log | Admin | Viewing the Patch Log |
| Public Key | Admin | Working with Encryption Keys |
| Run Program / Export History | Admin | Using the Run Program for the Remote Host |
| Schedule Entry | Admin, ChM, ConM, DM, IM | |
| ScoreCardConfig | Admin | Using the Score Card |
| Search | Admin, ChM, ConM, IM, KM, LM, PM, RelM, SS, SSM, SO, SDA, SDM, SDACL, SDMCL, SSCL | Using Search |
| Security History | Admin | Working with Security History |
|
Service |
E, PM, RelM | |
| Services | SO | |
| Skill | Admin | Customizing Your Voice-to-Ivanti Service Manager Integration |
| Survey Metric View | Admin | Working with the Survey Metric View |
| Task Assignment Status Keyword | Admin | Using the Task Assignment Status Keyword Tab |
| Tenant Email Mailbox Mapping | Admin | Using the Field Mapping Tab |
| Tenant Email Subject Line | Admin | Using the Ignore a Message with Subject Tab |
| Transaction Audit Log | Admin, SDM | About the Transaction Audit Log |
| Truncate Body Rule | Admin | Using the Truncate Body Tab |
| Trusted Sender Domain | Admin | Using the Trusted Sender Domain Tab |
| URL Workspace Content | Admin | Adding a Workspace that Displays HTML Content |
| Validation Results | Admin | Viewing Validation Results |
| Voice - Agent Group | Admin | Configuring Group Voice |
| Voice - Not Ready Reason | Admin | Customizing Your Voice-to-Ivanti Service Manager Integration |
| Voice - Skill Group | Admin | Configuring Group Voice |
| Voice - Synch Status | Admin | Configuring Group Voice |
| Voice - UI Supported Language | Admin | Customizing Your Voice-to-Ivanti Service Manager Integration |
| Voice Activity Log | Admin | Viewing the Voice Activity Log |
Role Legend
Admin - Administrator
ChM - Change Manager
ConM - Configuration Manager
DA - Discovery Analyst
DM - Discovery Manager
E - Executive
G - Guests
H - Help Desk Demo
IM - Inventory Manager
KM - Knowledge Manager
LM - License Manager
PPM - Portfolio Manager
PrbM - Problem Manager
PrjM - Project Manager
RelM - Release Manager
RepM - Report Manager
SS - Self Service
SSM - Self Service Mobile
SO - Service Owner
SDA - Service Desk Analyst
SDM - Service Desk Manager
SDACL - Support Desk Analyst for Call Log
SDMCL - Support Desk Manager for Call Log
SSCL - Self Service with Call Log