Working with Configuration Item
Mobile Analysts can view, edit Configuration Item (CI), assign a user to a CI, and create Incidents for a CI from their mobile devices.
Viewing and editing a CI
1.From the Home page, tap the 
icon and select CI.
The CI page displays all the available CI records.
2.You can search and sort the CI records.
•To search - either type a keyword in the Search bar or tap the Saved Search drop-down arrow and select a Saved Search option.
•To sort - tap the 
icon and select the sort option.
3.Select a record to view its details.
4.Tap Edit to edit the CI's details.
The CI record is displayed in edit mode.
5.Modify the details as required.
6.You can add journals and attachments to the CI. For information, see Working with Journals and Attachments.
7.Tap Save once you are finished modifying.
Assigning a user to a CI
1.Open the CI record.
2.Tap Edit. The CI is displayed in edit mode.
3.Tap the Assign User field and select the user.
The assigned user's initial is displayed in the CI list view.
4.Tap on the user's initial to view the user profile.
Creating an Incident for a CI
1.Open the CI record.
2.Tap Edit. The CI is displayed in edit mode.
3.Tap Create New Incident.
A new incident is created for the CI.
4.To view the Incident, expand the Incident section of the CI record.