How do I?

1.From the workspace menu, click My Items. A list of your submitted service requests and reported incidents is displayed:

•To find a specific item, enter a keyword into the Search My Items field and use the drop-down list to focus the search. Then click the icon.

•To view a listed item in detail, click it. When viewing the details, you can amend an item for any reason by adding a note or an attachment to it.

For more information, see My Items.

1.From the workspace menu, click Service Catalog.

2.Browse by category in the left navigation pane. When you find the correct item to place a request for, select it in the main pane.

3.In the form displayed, enter information into the fields as needed. If it's more than one page, click Continue (in the bottom right) to progress through the form. Each form is different, depending on request type you selected.

4.When finished, click Review & Submit to review the information for accuracy. To change any information, click Edit/Back and modify the information as needed.

5.Click Submit.

Track the request from your My Open Items list in the Home workspace or in the My Items workspace.

For more information, see Service Requests and Incidents.

1.From the workspace menu, click Service Catalog.

2.In the left navigation pane, click Report New Incident. From the main pane, select the option that matches your problem. If your issue doesn't match the available options, click New Incident.

A form is displayed with auto-filled information.

3.In the form displayed, enter information into the fields as required. Before doing so, browse the Possible Solution panel on the right to see if you can resolve your issue with one of the suggested fixes:

•If a related article appears to match your issue, click the title to open it.

•If the solution works, click Resolve (bottom right of the panel) to close the incident. If it does not work, then click Back (top left of the panel) to check other solutions.

4.If no solution works, fill out the fields as required.

•In the Description field, provide details that thoroughly describe your problem.

•In the Urgency field, select the level of urgency that this problem presents.

5.Click Save Incident.

Once saved, the issue becomes an incident with an ID that you can track in your My Open Items list in the Home workspace or in the My Items workspace.

For more information, see Service Requests and Incidents.

1.From the workspace menu, click Social Board.

2.Click in the Share What's New field to enter a message. By default, everybody will see this message once you share it. To narrow the audience for this message:

•Click Add Group. From the drop-down list, select a team, group, or user role to share this message with. Click Add. Repeat as necessary.

•Click Add Person. Start typing a username and select from one in the list to share this message with. Click Add. Repeat as necessary.

3.Click Share to send your message. Your message appears at the top of the list.

To respond to a message, type in the Add a comment field of the message and press the Enter key.

To find specific messages, enter text in the Search Post field (top right of page) and click the icon.

To filter the real-time stream of messages in the main pane, use the filter criteria in the left Activity Stream pane.

For more information, see Social Board messages.

1.From the workspace menu, click Search. A list view displays all available content—FAQs, announcements, and articles.

2.From the list, click a title to view the information in detail.

To find specific content, enter text in the Search for field (top left of page) and click the icon.

To filter the list, click a type (FAQ, announcement, or knowledge) or a time period (created during last 7 days, 30 days, and so on) in the left pane.

For more information, see Announcements, FAQs, and Alerts.