Operations Console

Use the information in this guide in conjunction with the Installation and Deployment Guide for Neurons for ITSM. That guide contains step-by-step instructions for installing and configuring your deployment, while this guide only describes procedures related to using the Operations Console.

For a complete overview of all types of deployments and step-by-step instructions for installing and configuring each deployment, refer to the "Installation and Deployment Guide for Neurons for ITSM - Version 2023.4". For information about using Ivanti Neurons for ITSM, including using packages and projects, see the Ivanti Neurons for ITSM online help.

Intended Audience

This document is intended for system administrators, including both Ivanti personnel and members of other organizations, who will be installing and using the Operations Console to manage tenants and tenant instances and to migrate data.

This guide is aimed at the following:

•The system administrator for an on-premise organization that has purchased, installed, and configured Ivanti Service Manager and who needs to migrate data between tenant instances. An on-premise system administrator works only on the Ivanti Service Manager system for his organization.

•The MSP (managed service provider) system administrator for an organization that manages the Ivanti Service Manager systems of several organizations. An MSP system administrator manages the Operations Consoles and migrates data for several organizations. This customer is also called a Software partner.

•Ivanti Software employees called customer service managers who manage tenants and data migration for customers using Ivanti Service Manager Cloud.

This guide uses the term "customer." For MSP system administrators and Ivanti Software employees, the term customer refers to the actual customer (users from a different organization), but for on-premise system administrators, the term customer refers to users within the same organization.

List of Topics

This document contains the following sections:

•Operations Console Overview: Describes the Operations Console. Includes a terminology list and instructions for installing and logging in to the Operations Console.

•Before You Begin Migrating Data: Lists the four different ways to migrate data and contains conceptual information.

•Starting the Data Migration: Contains information such as how to create a tenant and what you must do before you migrate data for every migration method.

•Migrating Data using Heat Development Project: Describes how to update an existing tenant instance by migrating data between tenant instances by using the Ivanti Neurons for ITSM development project.

•Troubleshooting and Known Issues: Lists troubleshooting tips and known issues with the Operations Console.

•Appendix A: Using the Operations Console to Perform Administrative Tasks: Explains how to use the Operations Console to configure landscapes and tenants, as well as how to work with users, system settings, and the audit history.

•Appendix B: Migrating Data from One Tenant Instance to Another Using Simple Mode or Advanced Mode: Describes how to update an existing tenant instance by migrating data between tenant instances by using Simple Mode or Advanced Mode.

•Appendix C: Using the ISM Development Project to Migrate Data: Contains the information from the Ivanti Service Manager online help that describes how to use the Configuration Console to migrate data using the Ivanti Neurons for ITSM development project.

•Appendix D: Working with Packages from the App Store: Describes how to migrate data that came from the App Store.