Ivanti ITSM Generative AI

 

Role: Administrators.

Minimum Version: Ivanti Neurons for ITSM 2024.2. This feature is restricted to, and relevant for, cloud deployments only.

Feature Eligibility: Ivanti's AITSM capabilities are available to customers who have subscribed to Premium or Enterprise Premium license. To know your eligibility, reach out to your Ivanti Account Manager.

Feature Availability: Ivanti's AITSM capabilities is available for customers in all countries except Germany and Ireland as the Open AI service is unavailable.

Package Installation: Existing customers - import the latest package.

With Ivanti's AITSM Generative-AI capabilities, IT Support and Service Desk Analysts can improve their efficiency by reducing manual effort in summarizing incidents and tickets, and generating knowledge base articles.

The following AITSM capabilities are supported:

Incident Summarization

Ticket Summary

Knowledge Base Article Generation

Neurons AI

For information on configuring the AITSM capabilities, see AI Configuration Hub.