Ivanti ITSM Generative AI

Role: Administrators and all IT Support and Service Desk roles.

Minimum Version: : Ivanti Neurons for ITSM 2023.4.

Feature Eligibility: Ivanti's AITSM capabilities are available to customers who have subscribed to Premium or Enterprise Premium license. To know your eligibility, reach out to your Ivanti Account Manager.

Feature Availability: Ivanti's AITSM capabilities is available for customers in all countries except Germany and Ireland as the Open AI service is unavailable.

Prerequisite: Existing customers - import the latest package.

With Ivanti's AITSM Generative-AI capabilities, IT Support and Service Desk Analysts can improve their efficiency by reducing manual effort in summarizing incidents and tickets, and generating knowledge base articles.

The following AITSM capabilities are supported:

•Incident Summarization

•Ticket Summary

•Knowledge Base Article Generation

For information on configuring the AITSM capabilities, see AI Configuration Hub.