Navigating through the application

Neurons for ITSM has different workspace parts and elements, learn how to access it and on what other devices the ITSM application can be used.

Your interface might look different based on the settings provided by your administrator. For example, the colors and the modules might not be the same for all user roles.

Home Page

When you log in to Neurons for ITSM, the Home page is displayed with widgets and reports configured for your user role.

You can navigate to different workspaces configured for your user role. When you open a workspace, a list of records pertaining to the selected workspace is displayed.

User Home Page in classic ITSM

User Home Page with New navigation in ITSM

This feature is Early Access only and may not be available in your environment. For more information, please contact your Customer Success Manager.

Analyst home page when new navigation is switched on for the Unified Product Experience

Neurons for ITSM is available as a free app from the Apple store to enable iPad and iPhone Neurons for ITSM users to interact with the database. Refer to Self Service Mobile Portal.

Parts of the main workspace

The top header bar components from left to right:

•Workspace list: Click and select the workspace from the list.

•Social Board: Click to open the Social Board.

•Workspace selectors: Click any workspace name to open it. Only workspaces applicable for the logged in user role appear.

•More: Click to view additional workspaces. You can also search for workspaces here.

•Logged in user name: Click to change password, locale, or picture.

•Logged in user role: Click to change user role. Only configured user roles for the logged in user are displayed.

•Online help button: Click to view the online help.

•Logout button: Click to log out of the application.

As part of a unified product experience via Neurons Platform, there is an updated navigation experience. This is switched off by default but can be enabled by your Administrator.

This feature is Early Access only and may not be available in your environment. For more information, please contact your Customer Success Manager.

Icons in ITSM top bar as of version 2024.3

From left to right:

•New navigation: Select this option to switch between new and classic navigation for ITSM. When you log out, your choice of Navigation is retained for when you log in next time.

•Search: Select this option to search across the application.

•Full screen: Select to go full screen mode; click Esc to exit full screen.

•Social Board: Select to open the Social Board. Refer to Working with the Social Board.

•Chat disconnected: Chat icons are available only if Chat is enabled for your role. There are different icons for when Chat is connected and for when unread messages are waiting. Refer to Configuring the Chat Feature.

•Notifications: Select to show the Notifications panel.

•Global Announcements: Select to view Global Announcements from Ivanti, Inc.

•Help menu: Menu for accessing this guide for administrators and users and a separate guide for Self Service users.

•Neurons App Switcher: Switch to other products available within your organization such as Ivanti Unified Endpoint Management (UEM) or Ivanti Modern Device Management (MDM).

•User profile menu: Includes the ability to Change Role, Change Locale, Change Password, Change Picture, and Log out.

Explanation of navigation pane with callouts

  1. Navigation tab.
  2. Search: Use Search to search for all the workspaces available for your role.
  3. Home: Your home page with dashboard and content as determined by the Administrator.
  4. Product-dependent section: Section of features that differs depending on which product you are using: Ivanti Unified Endpoint Management (UEM), Ivanti Modern Device Management (MDM), or Ivanti IT Service Management (ITSM).
  5. More Workspaces: A list of workspaces available for your role.
  6. Settings: No change from classic ITSM navigation.
  7. Collapse: Select to reduce the navigation to icons only.

Workspace footer bar

The workspace footer bar components:

•Page size selector: Click the dropdown arrow to select the page size.

•Reset Button: Resets personalization.

•Page number selector: Select the page to be displayed.

•First and previous page arrows: Navigate to first or previous page.

•Last and next page arrows: Navigate to last or next page.

•Refresh button: Click, to refresh data.

Tabbing between fields

In a form, you can tab from one field to the next. The exact tab order is set by the administrator.

Starting from the top of the form, you can tab through the controls in the header, then enter the first field in the Detail form. When you reach the last field in the Detail form, the tab moves to the child tabs (if the tab order has been specified for the form header).

Press Tab to go forward and Shift + Tab to go backwards through the fields.

Using the full-screen mode

You can hide the top header bar by entering full-screen mode (this is different from pressing F11 on your keyboard; when you press F11, you still see the header bar with the top-level tabs). In full-screen mode, you do not see the header bar and top-level tabs; you only see the current business object record or workspace. This is useful when you need to display more vertical space, such as if you are working in 1024x768 where there is limited vertical space.

1.Click the arrow icon on top right corner of the page. The application is displayed in full-screen and the top header bar is hidden.

2.Press the ESC key on your keyboard or click the Exit Full Screen icon to get out of full-screen mode.