Neurons Bots Integration for ITSM

The Ivanti Neurons Bots integration allows Neurons Bots defined on an Ivanti Neurons tenant to be executed from within Neurons for ITSM. This integration is provided in the form of a new Quick Action that enables users to configure the inputs required by the Neurons Bot, so that they are automatically populated from the current business object context at run time.

Prerequisites

The following prerequisites are required before you can configure an Ivanti Neurons Bot for use within Neurons for ITSM:

•Request Feature Flag Enabled: The Neurons Bot feature is initially disabled by a feature flag, contact the Ivanti Operations team and request that the feature flag is enabled,

•Define an App Registration in Ivanti Neurons: The app registration parameters are required for your Neurons Bot client registration within ITSM. You can skip this prerequisite step if you already have a suitable app registration defined in Ivanti Neurons. You need the Neurons Auth URL, Client ID and Client Secret details of the app registation when configuring your client registration in ITSM. For infomation on creating an app registration in Ivanti Neurons, see App Registrations.

•Define a Neurons Bot in Ivanti Neurons: You must either define a new Neurons Bot, or have a suitable existing Neurons Bot defined in your Ivanti Neurons tenant. For information on creating a Neurons Bot, see Neurons Bots creation.

Configure a Client Registration for your Neurons Bot

To configure the client registration:

  1. From ITSM, open the Client Registration workspace.

  2. Enter the following details:

    3. •Name: Enter a contextual name.

    •Is On premise: Clear the check box, this is not supported for on-premises installations.

    •Client Registration URL: Enter the Neurons Auth URL from the Ivanti Neurons app registration.

    •Client ID and Client Secret: Enter the Client ID and Client Secret from the Ivanti Neurons app registration.

    screenshot of the client registration configuration form

  3. Click Save.

Configure a Neurons Bot Quick Action

You need to configure a Neurons Bot Quick Action in the Graphical Action Designer, which defines how a Neurons Bot is invoked within ITSM.

To open the Graphical Action Designer, see Using the Graphical Action Designer (GAD).

For information on configuring a Neurons Bot Quick Action, see Neurons Bot Quick Action.

Invoke a Neurons Bot

See Invoking a Neurons Bot