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Scenario 1: E-mail

In this scenario, users can reset their Active Directory password using their private e-mail address. In this scenario, a new password will be generated automatically.

Sign up for password resets

Before users can reset their password, they need to sign up for password resets by registering a private e-mail address. If the privacy policies of your organization prohibit this, use Scenario 2: Security questions, which enables password resets using security questions.

1. The user requests the service that signs up for password resets.
2. The user provides a private e-mail address.
3. The user receives a confirmation e-mail at this address.
4. After confirmation, the e-mail address is registered for password resets.

Perform password resets

After registration, users can reset their password.

1. The user clicks the Password Reset link.
2. The user identifies himself.
3. The user receives a confirmation e-mail at a private e-mail address.
4. A service automatically generates a new password.
5. The user receives this password at the private e-mail address, after which they can sign in again.

To set up this scenario:

1. Configure the service that registers a private e-mail address
2. Configure the service that generates and e-mails a new password
3. Configure the Password Reset settings
4. Testing scenario 1: E-mail