Setting up the Application Services Server

When you have set up and configured your Web Server, you can set up and configure your Application Services Server.

Make sure you have no more than one instance of each service running at any time for each instance. If you have a service running on your Application Services Server, make sure that it is not also running on your Web Server.

The Application Services Server typically hosts a Service Desk Framework web application, and any of the following services that you require:

You first need to install Microsoft .Net 3.5. For more information, see Installing Windows Server prerequisites.

  • Background Service – maintains the knowledge and free text search database, manages licensing, and provides notifications and escalation point calculations
  • CI Linking Service – the CI Linking service used by the CI Structure component
  • Configuration Manager – consolidates asset data from multiple data sources
  • Data Import Service – schedules data imports
  • Event Manager Service – controls the polling and housekeeping of the Event table used by Ivanti Event Manager
  • Knowledge Management Engine – schedules the building of the knowledge database and resets the status of expired articles to Created so that they are not included in future knowledge builds
  • Mail Manager - Inbound Service – reads e-mail messages from mailboxes and performs various business functions based on the content of these messages
  • Mail Manager - Outbound Service – generates and sends e-mail messages with data from your Service Desk system to designated recipients
  • Management Information Engine – creates an archive of metric data for each day that can be displayed by Ivanti Management Information on its trend charts
  • Query Report Scheduling Service – schedules the running of scheduled reports and queries

Ivanti Service Desk and Asset Manager require Microsoft .Net 4.6. If any of the servers you are installing on do not already have Microsoft .Net 4.6 installed, you will have to reboot at the end of the installation.

To set up the Application Services Server:

  1. Log on to the Application Services Server as a server administrator.
  2. Install the Server (includes client) option from the installer, as you did on the Web Server.
    For more information, see Setting up the Ivanti Web Server.
  3. Using the Configuration Centre, create an application pool (see Creating an Application Pool), and a Service Desk Framework application (see Creating the Web Applications).
  4. Make sure that the Service Desk Framework application is connected to the same database as on the Web Server.

Alternatively, you could create a Custom Instance and then use the Existing link to use the existing Service Desk Framework on your Web Server.

To create a Service:

  1. In the Ivanti Configuration Centre, open the required instance.
  2. Under the Available Services heading, click Create alongside the required service.
    The Create Service dialog appears.
  3. In the Service Desk Framework Url field, type the address of the Service Desk Framework that you want the service to use.
  4. In the Logon to Service Desk as field, type the name of the Service Desk or Asset Manager system user account that you want this service to log on with.
  5. Complete the remaining fields on the dialog as detailed in the appropriate section below, then click OK.
    The Service is created, and the Configured Services section updates.

You can change the settings for an existing service using the Edit link alongside the service's name. Other links alongside the services' names enable you to Start, Stop, and Delete the services. If you have multiple services configured, links beneath the Configured Services title enable you to Start ALL, Stop ALL, Restart ALLand Delete ALL of the services at once.

Setting the log severity

For some of the services, you can configure the Log severity on the Service dialog. This enables you to specify the level of diagnostic logging you want to record for the service.

You can specify where you want to record log messages for the Data Import Service, Mail Manager - Inbound Service, and Mail Manager - Outbound Service. If you set the Add to Log File field to False, log messages are recorded in the Windows Event Log; if you set it to True, log messages are recorded in separate log files in the folder C:\ProgramData\LANDesk\ServiceDesk\instance.Framework\Logfiles\ on your Application Server. The log files have names of the form <instance>.<service>-<date>.log (for example, servicedesk.InboundMail-20150921.log).

Services additional fields

You can set some additional values for some of the services:

Poll time (minutes) – for the Query Report Scheduling Service and the Mail Manager services you can specify the frequency that the services poll.

Crystal Reports User Name and Crystal Reports Password – for the Mail Manager - Outbound Service, you can specify the database user name and password that it uses for Crystal Reports.

Services as System Tray applications

Some of the services that you run on your Application Services server can also be run as System Tray applications. You cannot use these if you have more than one instance on your server.

For information about configuring the System Tray applications, see Configuration Settings Tool.