If you are upgrading from an earlier version of Service Desk or Asset Manager, you need to upgrade the metadata in your database.
Back up your database before upgrading it.
When you are upgrading the database, you need to select a Service Desk Framework that has the Logon policy set to Explicit only on its Edit Application dialog.
If you experience problems while upgrading your database, click View Log to view the log file created by the upgrade.
If you are using Ivanti Web Access, make sure that the connection details that you set for it match those you have set here. For more information, see Creating the Web Applications.
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