CI exception reports

If you are managing the versions of your CIs, you will want to know if a managed attribute on a CI has changed without an associated Change previously being raised. You can configure and schedule exception reports to help with this.

CI exception reports highlight any managed attributes that your discovery tools (for example, Ivanti Endpoint Manager) show have changed from the values stored in the database. You can then create Changes directly from the report to either Accept or Reverse any exceptions listed in the exception report.

The exception reports are configured using the Schedule Manager component, and viewed using the CI Exception Reports component.

Preparing to use CI exception reports

The exception report compares the values of attributes on discovered CIs with the matching version-controlled attributes on CIs that have Managed Version Control enabled.

Before you can configure a CI exception report, you need to: