To view those users affected by a change to the CI:
In the CI Structures View, select the CI for which you want to determine the impact of a change, then on the Actions list, click Show Impact to view the Impact window. If the CI has associated users, then the Affected Users tab appears.
Click Affected Users to view a list of those people who are potentially impacted by a change to the CI.
While a user may be associated with the CI, the change may not necessarily impact them. For example, replacing the toner cartridge in a network printer will not necessarily impact people’s work.
To notify the affected users of a change to the CI:
On the Impact window, click the Affected Users tab, then select the users that you want to notify. You can select a single user or multiple users.
To select more than one item in a list, hold down the Ctrl key and click the item.
Right-click your selection, then click Send Notification. The Impact Notification window appears.
Type in a subject and message, then click OK. The Send notification dialog appears, confirming that notifications have been sent to the Message Server.