Configuring a mail box for each mapping
You need to set up a separate mail box for each mapping that you have created. Each mapping is associated with a single Process. When the mail box receives an inbound e-mail, the system creates or updates an instance of the associated process.
For more information about mapping e-mail attributes to Process attributes, see Mapping e-mail message attributes to business object attributes.
This topic describes how to configure a mail box using IMAP4, for details about configuring a mail box for Microsoft Office 365 using the Graph API, see Office 365 inbound mail configuration using OAuth2.
To create a new mail box for inbound e-mail:
- Start the Mail component.
- On the E-mail Setup tree, expand the Inbound E-mail folder, then select the Mail Boxes folder.
- On the Actions list, click New Mail Box.
The Mail Box window appears. - In the Provider list, select IMAP4 (Basic Authentication).
- Type a Title for the mail box and in the Mapping list, select the mapping that you want to associate with this mail box.
When a mapping is associated with a mail box, it is removed from the list so that it cannot be selected for other mailboxes. The Mail Server needs to be IMAP4 enabled.
- Complete the relevant connection details to the Mail Server and IMAP4 Port Number.
- If required, select the Use SSL check box.
Confirm whether or not your mail system is configured to use SSL, and set this check box accordingly.
- In the User Name box, type the name of the user whose mailbox will be used to retrieve e-mails, that is, the mailbox that all inbound e-mails will be sent to. For example, company\support.
- If applicable, in the Password box, type the mail box password for this user.
- Type the E-mail Address and Display Name that you want outbound replies to come from.
- Click to save the new mail box.
To test that the connection details are correct, click on the toolbar.
You can update an existing mail box by double-clicking it, or you can delete it using the Delete action.