When you create an escalation, you can specify turnaround times, escalation actions and so on. When you add an escalation to a Response Level, you then specify which statuses (or status types) are linked with the escalation. For more information about creating Response Levels, see Response levels.
An escalation starts when a specific status is reached in a process, and each status has a status type of Start, Completion, End or Other. As you can create custom statuses, you may need to specify that the escalation is activated by a specific status type. Custom statuses cannot have the status type of Start).
There may be times when a Process needs to be returned to the Activation Status. If this is the case, then you can specify that the existing escalations are reused (as opposed to restarted). That is, the clock continues the escalation. If you do not select this check box, then escalations are restarted completely.
The Copy Escalation action enables you to create a copy of the selected escalation that includes all of its actions, and all of the other relevant information. The only items not copied are the Name and Description.
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