Groups
You can organize users into groups. There are four group types: Support Group, Company, Customer, and Supplier. Any type of user can belong to any type of group, and any user can be a member of more than one group.
When you have created a group, you can then assign privileges to that group. All users that are members of that group inherit the group’s privileges. For more information about privileges, see Privileges.
You can categorize the items within the knowledge management database so that you can control which groups can see which information in it. For example, you may want to enable only the HR group to see information about salary and bonuses.
For information about creating these categories, see Knowledge Domains. For information about knowledge management, see the Knowledge Management Guide.