Service Desk or Asset Manager and the SCCM console must be installed on each workstation that requires the SCCM tools, and your Service Desk or Asset Manager system needs to be licensed for the Microsoft System Center Configuration Manager component. You do not need to install the SCCM Console on the Service Desk or Asset Manager Application Server to configure the integration.
If you want to use SCCM from Web Desk, you need to create the registration information that is used to launch the SCCM applications. For more information, see Creating the registration information.
Desktop Manager needs to be configured so that the default SCCM connection connects to your Microsoft SCCM database.
Before you can use your desktop management functions, you must first set up how Desktop Manager identifies the specific remote object that you want to manage on the connection that you have set up. You do this by selecting the business object from which you will use desktop management, then specifying the attribute that contains the unique identifier for the remote objects that you want to manage. Desktop Manager will use this unique identifier to search for a match in SCCM. If a match is made, you can then connect to that remote object. We recommend that you use the String attribute provided on the Configuration Item object called ID to store the SCCM ID.
For example, you can specify that a desktop management connection can occur on your Configuration Management | Configuration Item | Workstation object. When you use the desktop management menu on the Workstation window, Desktop Manager searches your desktop management system according to the attribute that you specified on the Workstation business object.
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