Standard roles
There are no roles of types Account Manager or Contact.
For more information on which users are assigned to each role by default, see Standard users.
Privileging is highly configurable and can be set to a very fine degree. As a result, precisely describing all of the privileges associated with a role would result in a very large and complicated document that would not necessarily help you to appreciate the differences between the roles. Instead, this section provides a list of the roles provided. For more detailed information, you need to use the User Management tree of the Administration component to view the privileges directly.
Analyst Roles
- Administrators (this role provides all privileges, and these privileges cannot be modified)
- Analyst
- Approver
- Asset Manager
- CAB Approvers
- Change Analyst
- Change Manager
- Configuration Manager
- Guests
- Knowledge Manager
- Problem Analyst
- Problem Manager
- Service Desk Manager
- ServiceCatalogueManager
- ServiceDesigner
- ServiceOwner
- ServiceTeamManager
- TeamLeader
End User Role
- SelfServiceGuest
- SelfServiceRequestAuthorizer
- SelfServiceUser
The following roles are system-maintained, so do not delete them or change which users are associated with them. In most circumstances you will not need to make any changes to these roles:
- Workspaces User
- Workspaces Administrator
- Workspaces Asset Manager
- Workspaces Security Manager
- Workspaces Analyst