Downloading the Ivanti ServiceNow Integrator Update Set

The first step is to obtain the update set. Download it at https://support.mobileiron.com/mi/servicenow-enterprise/current/. Ivanti Support sends your organization an email with credentials to download the update set from the MobileIron download page. Log in to the site with your credentials and download the update set. You upload this update set to your ServiceNow instance in a later section. You should download the fresh install update set and the upgrade install set so your users can install the update set as a fresh install or as an upgrade.

Ivanti's ServiceNow upgrade install will only upgrade from Ivanti's ServiceNow Integrator version 3.0. If you are running an earlier version, upgrade to version 3.0 before running the version 3.1 upgrade installation. To use version 3.1 enhancements after an upgrade, you must run a full import to sync from Ivanti Core to ServiceNow. See information about the full import script in Connecting to and configuring Ivanti Core or Ivanti Neurons for MDM and Adjusting the data import schedule.