Managing Customer Domains on the MSSP Management Console

After you have created an MSSP management console and (optionally) created users, you can create individual customer domains. You can then apply one or more licenses to each customer domain, so it can be logged into and used as a standalone Pulse One Appliance.

Adding a Customer Domain

Each of your customers will use a single customer domain. Each domain has its Pulse One appliance, with licenses and one or more email domains.

To add a customer domain:

1.Log into the MSSP management console as an administrator, see Accessing the MSSP Management Console.

2.Click the Domains tab.

The Domains page appears.

When the MSSP management console is started for the first time, there are no customer domains.

3.Above the table of domains, click Add.

The Domain dialog appears.

4.Enter a Name for the domain. This will be used in the URL for the domain.

For this property, typing either the hyphen (“-“) or underscore (“_”) characters will result in a hyphen being used in the domain name. That is, both “one-two” and “one_two” will result in a domain name of “one-two”.

5.Enter an Admin Email address for the domain. This will be used as the login username for the domain.

6.Enter the administrator name under Admin Full Name. For example:

In this example, the URL is constructed as follows:

•The customer domain Name is demo.

•The management console is consoledemo.io.

•The Admin Email is [email protected].

Then the resulting login URL for the customer domain is http://demo.consoledemo.io/admin.

7.Click Save.

The new domain is added to the Domains page.

The console sends an email to the declared Admin Email address. This provides the user with a link to access the console and change their password.

When this domain is accessed for the first time, a PS-ONE-TRIAL license is applied automatically. For example:

8.Repeat this process for each required customer domain.

After a customer domain exists, you can apply licenses, see Licensing a Customer Domain.

Licensing a Customer Domain

One you have created a customer domain, you can add Pulse One and Pulse Workspace licenses to it. This enables you to configure the customer’s Pulse One appliance with trial licenses, or to enter the licenses already purchased by the customer.

These licenses are not MSSP-related licenses; MSSP licenses are only used to enable the MSSP management console itself.

Understanding License Types for Customer Domains

The following licenses types can be entered for individual customer domains in the MSSP management console, to enable the corresponding features on that domain. These licenses will be applied to the Pulse One appliance in the customer domain.

•PS-PONE-TRIAL – The default trial license for Pulse One. This is applied automatically to a customer domain when it is accessed for the first time.

•PONE-BASIC - A Pulse One license to enable all out-of-the-box functionality.

•PWS-TRIAL – A Pulse Workspace trial license.

•PWS – A standard Pulse Workspace license. This is required to enable the Workspace menu in Pulse One, and to enable all workspace-related functions.

Where the Pulse One in an MSSP customer domain has Pulse Workspaces enabled, a single PCS appliance or PCS cluster must be registered, see the Pulse One Admin Guide.

Adding Customer Domain Licenses

To add a license to a customer domain:

1.Log into the MSSP management console as an administrator, see Accessing the MSSP Management Console.

2.Click the Domains tab.

The Domains page appears.

3.Select the required customer domain.

The Domains page updates to show details of the selection, including any default trial license that are in place. For example:

4.Above the table of licenses, click Add.

The License dialog appears.

5.Enter the required license type as the Asset #. For example: PONE-BASIC or PWS-TRIAL.

6.Enter the required Quantity of this license.

7.Enter the required Expiration Date for this license.

For example:

8.Click Save.

The license is added to the customer domain details.

Editing a License for a Customer Domain

To edit a license for a customer domain:

1.Select the license in the table of licenses for the customer domain.

2.Above the table, click Edit.

The License Purchase dialog appears.

3.Update the required details for the license.

4.Click Save.

The license details are updated.

Deleting a License from a Customer Domain

To delete a license from a customer domain:

1.Select the license in the table of licenses for the customer domain.

2.Above the table, click Delete.

A confirmation dialog appears.

3.Click OK to confirm the deletion of the license from the customer domain.

The license is removed from the table of licenses for the customer domain.

Adding an Email Domain to a Customer Domain

After you create a customer domain, you can add one or more email domains to it.

Each listed email domain permits registrations from users on that domain.

If a request for registration is received from an unlisted domain, it is prevented.

To add an email domain to a customer domain:

1.Log into the MSSP management console as an administrator, see Accessing the MSSP Management Console.

2.Click the Domains tab.

The Domains page appears.

3.Select the required customer domain.

The Domains page updates to show details of the selection. For example:

In this example, there is no defined email domain for the demo customer domain.

4.Above the (initially empty) table of email domains, click Add.

The Email dialog appears.

5.Enter the required Email Domain. For example: demodomain.net.

6.Click Save.

The email domain is added to the customer domain details.

Editing a Customer Domain

You can edit the name of a customer domain at any time. When you do this:

•The URL of the customer domain changes, though all configuration is retained.

•The sessions of logged in users are closed.

To edit a customer domain:

1.Log into the MSSP management console as an administrator, see Accessing the MSSP Management Console.

2.Click the Domains tab.

The Domains page appears.

3.In the table of domains, select the required customer domain.

4.Above the table, click Edit.

A customer domain dialog appears. For example:

5.Update the Name of the domain.

For this property, typing either the hyphen (“-“) or underscore (“_”) characters will result in a hyphen being used in the domain name. That is, both “one-two” and “one_two” will result in a domain name of “one-two”.

6.Click Save.

The Domains page updates.

If the Admin Email address has changed, the console sends an email to the Admin Email address. This provides the user with a link to access the console and change their password.

Managing Customer Domains

Deleting a Customer Domain

You can delete a customer domain at any time.

Any deleted customer domain can be viewed in the Deleted Domains tab, where it remains for a retention period, see Viewing Deleted Customer Domains.

You can log into a deleted customer domain if required.

A deleted customer domain can be recovered if required, including the configuration and data for the domain. However, Android/iOS devices that were managed by the customer domain are not retrieved, and must be
re-registered. See Recovering a Deleted Customer Domain.

After the retention period, the deleted customer domain and all configuration and data is permanently deleted automatically.

To delete a customer domain:

1.Log into the MSSP management console as an administrator, see Accessing the MSSP Management Console.

2.Click the Domains tab.

The Domains page appears.

3.In the table of domains, select the required customer domain.

4.Above the table, click Delete.

A confirmation dialog appears for the customer domain deletion.

5.Click OK to confirm the deletion.

The domain is deleted from the Domains page, and moved to the Deleted Domains page, see Viewing Deleted Customer Domains.

Viewing Deleted Customer Domains

All customer domains that have been deleted can be viewed in the Deleted Domains tab for a retention period. This is two days for On-Prem appliances, and 30 for cloud appliances. During this time, the customer domain can be recovered. However, Android/iOS devices that were managed by the original customer domain are no longer accessible.

After the retention period, the deleted domain is permanently deleted automatically, along with all configuration and data.

To view deleted customer domains:

1.Log into the MSSP management console as an administrator, see Accessing the MSSP Management Console.

2.Click the Deleted Domains tab.

The Deleted Domains page appears. This includes a list of customer domains that have been deleted during the last 30 days.

You can recover a listed deleted customer domain if required, see Recovering a Deleted Customer Domain.

Recovering a Deleted Customer Domain

You can recover any customer domain that is listed in the Deleted Domains tab. This process retrieves the customer domain and its configuration and data. However, Android/iOS devices that were managed by the original customer domain are not retrieved, and must be re-registered.

You cannot recover a domain if its name is in use by a current customer domain.

After the retention period, the deleted domain is permanently deleted automatically.

To recover a deleted customer domain:

1.Log into the MSSP management console as an administrator, see Accessing the MSSP Management Console.

2.Click the Deleted Domains tab.

The Deleted Domains page appears.

3.In the table of deleted domains, select the customer domain that you want to recover.

4.Above the table, click Recover Domain.

A confirmation dialog appears for the customer domain recovery.

5.Click OK to confirm the recovery.

The domain is removed from the Deleted Domains page, and moved to the Domains page, see Accessing a Customer Domain.