Knowledge Article Automation Processes

CSM provides the following Knowledge Article Automation Processes:

Name	Description
Notify Knowledge Article Owner of Assignment	When the Owned By Field of a Knowledge Article is changed, the process initiates the Notify Owned By One-Step Action, which sends a notification e-mail to the new owner.
Notify Knowledge Article Team of Assignment	When the Owned By Team Field of a Knowledge Article is changed, the process initiates the Notify Owned By Team via E-mail One-Step Action, which sends a notification e-mail to members of the Team that owns the Knowledge Article.
Notify Owner of Comments	When a Journal is added to a Knowledge Article, an e-mail notification is sent to the owner of the KA.