Knowledge Article Saved Searches
CSM provides numerous KA Saved Searches. Notable KA Saved Searches include:
| Saved Search | Returns | Association | Executed From |
|---|---|---|---|
| All Knowledge Articles | All KAs, regardless of status. | Knowledge Article | Updated Knowledge Articles Widget, User-selectable Last Modified Date Time range |
| Articles with Dislike Votes | KAs by their "Dislike" count, in descending order. KAs with the most dislikes will be at the top of the Search Results. | Knowledge Article | |
| Articles with Like Votes | KAs by their "Like" count, in descending order. KAs with the most likes will be at the top of the Search Results. | Knowledge Article | |
| Articles with Usage Count | KAs by their usage count, in descending order. KAs with the most usage will be at the top of the Search Results. | Knowledge Article | |
| My KB Approvals | KAs awaiting my (Current User) approval. | Knowledge Article | Awaiting My Approval Widget |
| My Overdue KB Approvals | Overdue KAs awaiting my (Current User) approval. | Knowledge Article | Awaiting My Approval Overdue Widget |
| My Working KB Articles | KAs that are owned by me (Current User), and are not yet published. | Knowledge Article | My Articles for Review Widget |
| New Team Comments | KAs with User comments (on the CSM KA Form). | Knowledge Article | New Team Comments Widget |
| Published Articles | KAs with a status of Published. | Knowledge Article | Up For Review Widget; User-selectable date range |
| Submitted Articles | KAs that have been submitted to the Knowledge Team for Review or Approval. | Knowledge Article | Submitted Knowledge Article Widget |