Configuring Trusted Agents Features Trusted Agents can be used for LDAP connections, validation through Windows domains, importing external data, One-Step Actions, and email operations. Using Trusted Agents Server with LDAP Use your LDAP connection with Trusted Agents to authenticate users, import Directory Services users, and import Directory Service data into Business Objects. Use Trusted Agents Server with Windows Domains When integrating CSM with multiple domains, you can configure single sign-on user authentication by associating a particular Windows Domain with a Trusted Agents Group or Service. Import External Data Using Trusted Agents Use Trusted Agents to import external data into existing Business Objects. Using Trusted Agents with Email Use Trusted Agents to process CSM emails from a server on a remote network. Configure One-Step Actions for Trusted Agents One-Step™ Actions can be configured to execute using Trusted Agents. This enables you to execute specific Actions, such as Print, on remote servers and distributed systems. Parent topic: Trusted Agents Related tasks Using Trusted Agents Server with LDAP Import External Data Using Trusted Agents Using Trusted Agents with Email