Configuring Trusted Agents for Request Routing

Before you configure request routing, you must:

  1. Configure Trusted Agents.
  2. Connect to the Trusted Agents Hub from CSM Administrator.
  3. Configure Trusted Agents service groups.

To configure the Trusted Agents Service scale-out for request routing:

  1. Configure service groups as described in Configure Trusted Agents Service Groups.
  2. Create a new Blueprint.
  3. Choose one of the following:
    • For LDAP, go to Tools>Directory Services, and then edit your LDAP connection.
    • For Windows domains, go to Tools>Windows Domains, and then edit your domain connection.
  4. Verify the Trusted Agents page is configured to have authentication requests properly routed.

    Trusted Agent Service scale-out: Map Active Directory window - General page

  5. Select the Trusted Agents page.
    Verify that the requests are routed to the correct Trusted Agents group. For example, Colorado domain requests can be routed to the Colorado Trusted Agents group by selecting that group when configuring the Colorado LDAP settings.