CSM 10.4 Documentation

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ESM and HR Portals

An HR-specific Portal and ESM Portal are available for Users to quickly request service or report issues for HR-related areas. The two HR Portals are provided as a separate mApp Solution which are included in your Cherwell HR Case Management download.

The Portal delivers HR Case Management-specific requests and information for easy navigation. You can feature HR Announcements to alert employees about key areas of importance. The solution also provides access to frequently used selections, and a formatted, dynamic HR Catalog with work-specific forms auto-assigned to the HR fulfillment teams.

Organizations can also incorporate facilities and other services into an ESM Portal, making it convenient for Users to request services from a single corporate site to any line of business (e.g., IT, Facilities, Business Operations, Printing and Imaging, Marketing, Accounting).

The following Portal mApp Solutions are included with the Cherwell HR Case Management:

  • HR Case Management Portal
  • HR Case Management Corporate Portal


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