CSM Desktop Client Knowledge Pane
Use the CSM Desktop Client Knowledge Pane to quickly access the Knowledge Sources in your Knowledge Base (example: Knowledge Articles, Business Objects, web, etc.). The available Knowledge Sources vary depending on which Business Object is displayed in the CSM Main Pane.
By default, the Knowledge Pane is located on the right side of the main window; however, you can display/hide it, collapse/pin it, and move/dock it so that you can display it when and where you want.
When you run a Knowledge Search, the results appear at the bottom of the pane. Results display in order of Relevancy ranking. This means the records most likely to be relevant to your search string display at the top of the results by default.
See CSM Desktop Client Knowledge Pane for more information.