Supply Chain

Availability of Ivanti Neurons for Supply Chain may depend on your Ivanti Neurons license and role.

Supply Chain includes the following components:

  • The Avalanche connector. Use a connector to import device and battery information from Ivanti Avalanche. The connector includes credentials to send commands to devices from Neurons through Avalanche. For more information about connectors, see Setting up connectors.
  • Device Inventory. View and filter devices in your inventory, and look at device details. For Avalanche device records, you can take actions for the devices, as well. So, for example, you can send a Reboot command to a device from Neurons. The command is then sent to the Avalanche server to be executed. For more information about performing device actions, see Device actions.
    In order to send messages or commands to devices, the connector server must have an agent policy applied that includes the Avalanche engine. For information on agent policies, see Agent Policies.
  • Battery Management. See all the batteries that Avalanche reports and get insights into usage and when batteries need to be replaced. To see battery information, you must have Avalanche Enablers that are version 6.3.3 or newer. You can also create campaigns that send messages to devices with batteries that need to be replaced.

Battery Management

The Battery Management advisor (Supply Chain Intelligence > Battery Management) shows you information about batteries: the serial number, manufacturer, last reported cycle count, capacity, the device the battery was associated with, the date the battery was last seen, and the date the battery was manufactured. It also uses health thresholds that you can define to determine when a battery needs to be replaced. 

The default thresholds for the battery health chart are: 

  • Excellent: Cycle count = 1-100
  • Replace Soon: Cycle count = 101-500
  • Replace: Cycle count = 501-1000
  • Replacement Overdue: Cycle count > 1000

The thresholds you create for specific manufacturers will override these values. In addition to cycle count (the number of times the battery has been drained and then charged), you can also set thresholds based on capacity, charge, or a combination of settings.

Some batteries report "extra" values that are specific to the manufacturer. To understand how those values are defined, you should check the definition from the manufacturer. The way those extra values are defined may vary from manufacturer to manufacturer.

In addition to tracking battery health, you can run campaigns that inform device users that they need to replace the battery in their device.

In order to run a battery replacement campaign, you must have an Avalanche connector configured with Action Credentials, and you must have a Neurons agent installed with the Avalanche engine included in the agent policy.

To define battery health thresholds:

  1. On the Battery Management page, at the top right corner of the Health chart, click ellipsis icon, then click Configure.
  2. Click Add Manufacturer Threshold.
  3. Select the manufacturer you want the thresholds to apply to from the list. Configure thresholds for one manufacturer at a time.
  4. Select the state you want to set thresholds for.
  5. Select a property that will determine the health state, and then set the value that applies. If you want to have upper and lower limits, or if you want to include more than one property, use a chaining operator and add another row. For example, if you want to configure the Replace Soon state to be when cycle count is between 300 and 750, you could use the following expression:
    Cycle count > 300 AND
    Cycle count < 750
  6. Configure all the states for the manufacturer. If you only configure one state, you may see unexpected behavior.
  7. If you want to set thresholds for a different manufacturer, click Add Manufacturer Threshold again. Or if you're done making changes, click Save.

To create and start a battery replacement campaign: 

  1. On the Battery Management page, make sure you have Overview selected at the top right of the screen.
  2. In the Battery List, select the checkboxes next to the batteries that you want to add to the campaign. Click Add to campaign at the top of the list.
  3. Select Add to new campaign and provide a name and description for the new campaign.
  4. Type the message that needs to be sent to the devices that need the battery replaced.
  5. Click Save.
  6. At the top of the Battery management page, select Battery Campaigns.
  7. In the list of campaigns, find the campaign you just created and click ellipsis icon, then click Start campaign.
    Messages are sent to the devices with the batteries included in the campaign. The charts at the top of the page track how many devices have been notified and how many of the devices have had the battery replaced.