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Initially Configuring Ivanti Service Manager in the Configuration Console

This section describes how to initially configure Ivanti Service Manager.

•Planning Your Deployment

•Defining Your Organization

•Tracking Licenses

•Setting Up the Application

•Working with Users

•Setting Up User Login

•Setting Up Email

•Importing and Exporting Data

•Working with Web Service Script Integration

•Working with Event Management

•Working with Service Availability Management

•Integrating with the SolarWinds® Log & Event Manager

•Configuring SAP® Integration

•Configuring the Salesforce.com Integration

•Working with Localization

•Customizing the Self Service Mobile User Interface

•Working with Global Constants

•Setting Up Hours of Operation

•Configuring Search

•Setting Up Surveys

•Using the Clipboard Data Plugin

•Importing Knowledge Articles from Other Systems Using the Knowledge Uploader (Knowledge Import Tool)

•Working with Currencies

•Using the ISM Development Project