Service Manager powered by HEAT
Using the Social Board
•About Social Board Messages and Comments
•Updating Your Social Board Profile
•Working with Teams and Groups
•Creating a Record from the Social Board
•Sharing a Business Object Record
•Activating the Social Board for Customers
About the Social Board
Use the Social Board to post and view messages to other Ivanti Service Manager users. You can also create conversations amongst users within a team, group, or role. The administrator must activate the Social Board before you can send or receive messages.
The Social Board workspace enables the following:
•Activity streams and real-time feed:
•Notifies affected users when relevant business services are out or degraded.
•Makes users more aware of things that are important to them (such as escalations, status updates, and so on).
•Reduces the time spent on tasks related to finding information and tracking updates.
•Social community and collaboration:
•Encourages users to collaborate and provide peer-to-peer support with both real-time and archival knowledge to drive greater productivity.
•Lets users help each other within a managed community and service as a team.
•Integrated service management workflows:
•Create incidents, knowledge articles, or any other standard or custom business object and post updates from business objects.
•Social as PaaS:
•Extend the Social Board to custom business objects and business processes.
For social notifications to work correctly, all Ivanti Service Manager Application Servers should use either HTTP or HTTPS. Ivanti Service Manager does not support mixed mode.
Opening the Social Board
The administrator must grant you access to the Social Board workspace before you can use it.
To open the Social Board workspace, do the following:
1.Log into the
2.Open the Social Board workspace.
After you open the Social Board, you can send and receive messages and utilize the Chat Zone.
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