Ivanti ITSM Generative AI
Role: Administrator.
Platform: SaaS only.
Minimum Version: Ivanti Neurons for ITSM 2024.2.
Feature Eligibility: Ivanti's AITSM capabilities are available to customers who have subscribed to Premium or Enterprise Premium license. To know your eligibility, reach out to your Ivanti Account Manager.
Package Installation: Existing customers - import the latest package.
With Ivanti’s AITSM Generative-AI capabilities, organizations can leverage an advanced AI solution for ITSM to streamline operations and boost efficiency. By applying artificial intelligence for ITSM, this feature reduces manual effort in critical tasks such as summarizing incidents and tickets, as well as generating accurate and consistent knowledge base articles.
This intelligent automation not only accelerates service desk workflows but also ensures higher accuracy and consistency, enabling IT support teams to focus on faster resolution and improved user experience.
The following AITSM capabilities are supported:
•Knowledge Base Article Generation
•Configure Incident Correlation
•Configure Ticket Classification using Neurons for ITSM AI Services
These AI capabilities are the outcomes of algorithms.
For information on configuring the AITSM capabilities, see AI Configuration Hub.