Ivanti ITSM Generative AI

Role: Administrator.

Platform: SaaS only.

Minimum Version: Ivanti Neurons for ITSM 2024.2.

Feature Eligibility: Ivanti's AITSM capabilities are available to customers who have subscribed to Premium or Enterprise Premium license. To know your eligibility, reach out to your Ivanti Account Manager.

Package Installation: Existing customers - import the latest package.

With Ivanti's AITSM Generative-AI capabilities, IT Support and Service Desk Analysts can improve their efficiency by reducing manual effort in summarizing incidents and tickets, and generating knowledge base articles.

The following AITSM capabilities are supported:

•Incident Summarization

•Ticket Summary

•Knowledge Base Article Generation

•Neurons AI

For information on configuring the AITSM capabilities, see AI Configuration Hub.